THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL.
1.) Rental Reservation: During the summer season (Memorial Day – Labor Day) our properties are rented as weekly rentals only from Saturday to Saturday. Partial week summer rentals may be available based on availability with reservations made 14 days prior to check in. Partial week rentals are allowed during the off season. Reservations can be made on-line from our website (URL HIDDEN) or by calling our office at ((PHONE NUMBER HIDDEN).) Payment Terms: A. For reservations made less than 60 days prior to check in date, we require full payment upfront by MasterCard, Visa, Discover Card, or overnight Certified Funds. B. If your check in date is more than 60 days from reservation date we require a reservation deposit plus the Travel Insurance up front and the balance is due no later than 60 days prior to check in. In addition to the credit card options listed above we accept traveler`s checks, personal checks, or a money order. Credit card payments MUST be placed on a card held in the same name as the responsible party. You will receive an email confirming receipt of the reservation deposit. A second email will be sent out one week prior to your balance due date reminding you of your balance due. Acceptance of the terms and conditions is approval of the automatic charge of the final payment to the card used for the initial reservation 60 days prior to arrival. There is a $25. fee for returned checks.
3.) Entry / Access: One week prior to check in you will receive an email containing directions to the property, parking instructions, and instructions for entry. Some of our properties have lock boxes that require entry codes. We will provide the code and you will NOT need to stop by our office for key pick-up. If your property does not have a lock box you will receive instructions as to where to pick up the key. Please make sure to print off your full check-in instructions to note entry information.
4.) Check-In Procedures: Check-In times are specific to properties. They offer either a 3:00PM or a 4:00 PM check in. As we are busy cleaning and restocking the property we ask that you do not arrive before your sesignated check in time. When available, an earlier check in may be allowed with prior written agreement only for a $50. fee. Unauthorized early entry with no written agreement will result in a charge of $200. Please check with our office prior to early arrival. Upon arrival please take a moment to look around the property. If you notice anything that requires attention; standing water, A/C not operating, broken items, etc., please call our office within 1 hour of arrival to report any damages, otherwise you may be held responsible for damage caused by a previous renter.
5.) Check-Out Procedures: Check-Out time is no later than 10:00 AM (STRICTLY ENFORCED). Property not vacated by 10:00 AM without prior written authorization, will result in a charge of $200. As we must clean and restock the property we cannot allow exceptions. Guests are required to remove all food items from the premises, put dirty dishes in dishwasher and run the cycle, place all trash in the outside receptacle, turn air conditioner to 76 degrees in summer, heat to 65 degrees in winter, and remove all personal items.
6.) Keys, Parking Passes, Garage Door Openers, and Pool Access: Please place all keys, parking passes, openers, and pool access passes/keys on the kitchen counter upon check out. There is a $10. lost key fee. There is a $50. lost pool access pass/key for our Pelican Watch property. There is a $50. lost garage door opener fee.
7.) Damage Protection: The cost of each reservation includes a Property Protection Policy which covers guests for up to $1,500 of "ACCIDENTAL" damage. A1 Property Management does not require the payment of a security deposit. Please be advised that damage protection does not cover willful neglect. All damage must be reported at the time in which it occurs or at the latest at the time of check out. Please contact A1 Property Management if you do not wish to allow this assignment. If not elected we will require a $1,000. security deposit. After check out we will inspect the property and if everything is in order, refund the full security deposit.
8.) Equipment & Services: All properties are equipped with electric ranges, refrigerators, furniture, cooking utensils, dishes, flatware, glassware, color cable TV, free internet access (WiFi), air conditioning, washer and dryer, pillows, blankets, and bedspreads. SOME are equipped with a telephone which is available for local calls only. We provide the initial household supplies including: toilet paper, paper towels, dish soap, dish sponges, hand soap, dishwasher detergent, trash bags, cleaning supplies, and laundry detergent. Linens (unless otherwise indicated) are not provided. We make every effort to keep all appliances in good working order but sometimes failures occur. There are no refunds for equipment failures; however, we will make every effort to repair any and all failures as quickly as possible.
9.) Linen Service: If a linen package is purchased, linens will be delivered by 5:00PM on your check in day. The beds and towels will be placed on the beds. Upon checkout please place the linens and towels in the laundry bag provided and place inside the front door. DO NOT place pillows, mattress pads, bedspreads, blankets or other items belonging to the property with the rental items. Renter assumes all responsibility for items/products while out of the possession of the lessor, and promises to return such items/products to the lessor in as good condition as it was received by renter, natural wear from responsible use expected. Renter shall be liable for any loss, theft, damage or destruction of leased items/products. All items/products lost or damaged beyond repair will be charged to the renter at regular replacement cost.
10.) Occupancy: We maintain a family atmosphere to assure maximum enjoyment for all of our guests. We rent only to family groups and responsible adults over the age of 25. The occupancy of each rental unit is designated for each property as Max Occupancy. Only children who sleep in cribs are not counted in total occupancy. Any use of the premises for purposes other than vacations must be addressed at the time of reservation.
11.) Cancellations: If you must cancel a reservation, notify our office as soon as possible. If a reservation is cancelled, regardless of the reason, any advance rent payment WILL NOT BE REFUNDED unless the property is re-rented for the same period and deposit has been received from the new tenant. If re-rented, then the advance rent less a $150. cancellation fee will be refunded. Please reference #17 Trip Insurance for additional information regarding potential full rent refunds
12.) Pets: Some properties are pet friendly and allow up to two small to medium size, well behaved dogs. Please be courteous of your neighbors. Excessive barking can be cause for eviction. We ask that you please bring your own plastic bags and pick up after you pet. Carolina Beach and Kure Beach have rules for dogs on the beach. A1 Property Management does charge a Non-Refundable Pet Fee. If a pet is found in or on any property that does not allow pets, there will be a non-refundable extermination fee of $100. plus tax as well as mandatory immediate removal of the pet. In addition, guests/renters will be asked to vacate the premises for breach of rental/lease contract.
13.) Damages: We ask that our guest report any breakage or damages upon occurrence and settle the matter before departure. All rental units are carefully checked for damages after guest departure. Non-accidental damages may be charged to the guest.
14.) Lost & Found: A1 Property Management will not be responsible for any personal items left in or around units. There will be a $20. service charge plus shipping and handling if you request items to be forwarded to you. Items not claimed within 30 days will be discarded.
15.) Grilling: Local fire ordinances prohibit the use of outdoor grills on decks, porches, balconies, etc., of condominiums and townhouses. Some communities have designated areas and provide grills. Please note: where propane grills are provided, guests are responsible for providing propane to operate grills.
16.) Amenities: If your property is part of a community that has a Recreation Center you will have access to the facility. A1 Property Management will provide Rec Center passes for all approved renters as well as a posting of hours of operation. All rules of the Rec Center must be followed.
17.) Trip Insurance: In the event of a mandatory ordered evacuation of Pleasure Island by Emergency Management Authorities all guests must evacuate immediately. A1 Property Management will advise all guests along with emergency personnel. We will inspect each property before any guest may re-enter the unit after a hurricane. Guests may not return following a hurricane until each unit is inspected. A1 Property Management does not reimburse for natural disasters. However, TRIP INTERRUPTION INSURANCE is available as a viable alternative, as it offers additional coverage such as, death in the family, medical emergencies as well as a mandatory Hurricane evacuation. It does not insure against house or condo damage causing uninhabitable conditions on future rentals. PLEASE NOTE: According to Section 42A-36 of the North Carolina Vacation Rental Act, the tenant or guest is not entitled to a refund if prior to taking possession of the property the tenant refuses insurance offered by the rental agent or if the tenant does in fact purchase the insurance from the rental agent. The premium for Vacation Rental Travel Insurance may have been included in the cost of your initial deposit, thereby adding Travel Insurance to this Agreement. Please review the information regarding Travel Insurance posted on our website and our Cancellation Policy in #9 above. Travel Insurance can help protect you from certain unexpected risks offering protection for Trip Cancellation, Trip Interruption, and Travel Delay, among other benefits. You may decline the Vacation Travel Protection Insurance, by checking - No - when prompted to accept/decline this option.
18.) Property for Sale: In the event that the property that you rent is on the market for sale, we may need to show the property during your visit. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation. Should the unit be conveyed to a third party prior to the date of your vacation rental, you will be notified as soon as possible, guests have the right to cancel. A1 Property Management will make every attempt to find a comparable property.
19.) Substitution: The Agent reserves the right to substitute accommodations if circumstances require. Circumstances include but are not limited to acts of Nature or other accidents that render a property uninhabitable. In the event that a property becomes unavailable, Agent will try to contact Tenant to offer alternative properties, or a full refund.
20.) Expedited Eviction: If the tenancy created here under is for 30 days or less the expedited eviction procedures set forth in the Vacation Rental Act will apply. Tenant may be evicted under such procedures if Tenant: (i) holds over in possession after Tenants tenancy has expired, (ii) commits a material breach of any provision of the Agreement (including any addendum hereto) that according to its terms would result in the termination of Tenants tenancy; (iii) fails to pay rent as required by this Agreement; or (iv) has obtained possession of the Premises by fraud or misrepresentation.
21.) Smoking: ALL of our properties are NON-SMOKING properties. You may not smoke inside any of the properties or on the decks or balconies. If any evidence/sign of smoking is found inside or on the deck/balcony of a property, there will be a $250. charge for clean up and air restoration charge. It will also result in immediate eviction.
22.) Disclosures: A. All monies received by A1 Property Management Inc. will be held in a trust account with First Citizens Bank 612 N. Lake Park Blvd. Carolina Beach, NC 28428, a federally insured institution. Any interest earned shall be paid to agent. B. A1 Property Management Inc. receives compensation for services such as linen rental, Travel Insurance, and other administrative fees. C. A1 Property Management Inc. will not be responsible for any accidents occurring on or because of rental property. D. Every effort has been made to insure the accuracy of all information provided. A1 Property Management Inc. will not be responsible for errors in information and reserves the right to make any necessary changes. E. All rates, descriptions, and availability are subject to change without notice. F. All rentals are privately owned and decorated by their owners. There are no refunds because of tenant dissatisfaction with unit furnishings, any equipment malfunction or for errors in advertisement of property.
ALL RESERVATIONS MADE ON-LINE VIA THIS WEBSITE HAVE ACCEPTED AND AGREED TO ALL TERMS IN THIS AGREEMENT IN FULL BY CHECKING THE BOX IN STEP 1 OF THE RESERVATION PROCESS. YOU CANNOT GET TO STEP 2 OF THE RESERVATION PROCESS AND SUBMIT PAYMENT FOR YOUR RESERVATION WITHOUT CHECKING THIS BOX. RESERVATIONS ARE PLACED ON PENDING STATUS AND YOU WILL RECEIVE AN EMAIL OF THIS AGREEMENT FOR ELECTRONIC SIGNATURE. UPON RECEIPT OF YOUR SIGNED RESERVATION AGREEMENT YOUR STATUS WILL BE APPROVED AND YOU WILL RECEIVE A RESERVATION CONFIRMATION EMAIL STATING APPROVAL.
IF THIS RESERVATION WAS MADE WITH A1 PROPERTY MANAGEMENT INC. THROUGH ANY MEANS OTHER THAN THE ONLINE RESERVATION SYSTEM, YOU WILL RECEIVE AN EMAIL OF THIS RENTAL AGREEMENT.
For on-line reservations - By checking the check box in Step 1 of the online Reservation Process stating I have read and accept the Terms and Conditions or by submitting email stating acceptance, I certify that I agree to abide by the rules and polices herein as well as those pertaining to the property I am renting. Failure to adhere to the rules and policies may result in forfeiture of my deposit and/or denial of occupancy without refund. I authorize the use of my credit card for any damages incurred during my tenancy.