Local service charges Holiday resort tax. Linen/towels Bed linen available. Towels must be brought along. Change of bed linen every 7 days included. Key deposit € 100 (in cash). Pet 2 pets allowed, € 25 per pet and stay (please advise prior to arrival).
Total extra charges must be paid on arrival if they have not been demonstrably paid to Airbnb.
After you have completed your booking on the Airbnb platform you will receive a voucher 28 days
prior to arrival.
In addition to the Airbnb Terms of Service and other Airbnb policies regarding the use of the Airbnb
platform for this accommodation provided by INTER CHALET Ferienhaus-Gesellschaft mbH the
following terms apply:
The legal relationship between you as a Customer and INTER CHALET is governed by law, particularly
by the provisions pursuant to §§ 651 a-m of the BGB (German Civil Code) and by the following
Booking Conditions which elaborate on and supplement the statutory provisions. All customers
accept these Booking Conditions as binding upon themselves and the persons for whom the booking
Conclusion of travel contract
Your booking forms the basis of a contract with INTER CHALET, and you are committed to it until
INTER CHALET gives you a written confirmation or refusal. The electronic acknowledgement of
receipt is not a confirmation of the acceptance of the booking order. The scope and type of services
to be provided by INTER CHALET as part of the holiday agreement are covered solely by the
descriptions, illustrations and rates in the INTER CHALET brochures and on our homepage or the
latest information online valid for the period of travel. The contract will come into effect as soon as
INTER CHALET confirms your holiday in writing, which will be done by return but not later than 7 days
after the booking has been made. With your booking confirmation you will receive an INTER CHALET
Risk Coverage Certificate.
We point out that the right of withdrawal does not apply for the offered services according to
statutory provision of applicable law according to §§ 312 et sqq. The regulations at “cancellation” in
these terms and conditions apply.
INTER CHALET reserves the right to correct obvious mistakes, e.g. those based on printing or
mathematical or allocation errors online.
The subletting of holiday homes and holiday apartments of INTER CHALET is not permitted. Neither is
the commercialisation as tour operator with own pricing.
We are happy to accept customer requests at the time of booking and will forward them to the
landlord or caretaker. Please note, however, that INTER CHALET cannot guarantee that these
requests will be fulfilled. Special requests, conditional bookings and subsidiary verbal agreements will
not become valid until confirmed in writing by INTER CHALET.
Payment / Travel Documents
The total rental for the booked rental property is payable prior arrival. Your travel documents will be
sent by e-mail.
Special conditions and notes
Local service charges: In accordance with a ruling by the BGH (Federal Supreme Court), fixed costs
payable in any case are included in the total price. Variable costs, which depend on the number of
party members, the composition of the party or on consumption (e.g. visitor's tax, electricity, gas,
heating, fire wood, water, bed linen), are paid to the landlord or caretaker, depending on the use
made of them at the holiday destination. The payment is normally cash. Any local service charges
mentioned in the house description refer to all guests including children and babies. Please note the
relevant details under “Local service charges” within the individual property descriptions. Local
service charges, which do not depend on consumption, must be paid on arrival.
Landlords or caretakers have the right to request an appropriate deposit when they hand over the
keys. The deposit is usually paid cash in EUR. Credit cards are not accepted unless otherwise stated in
the property description. The deposit will be refunded when the rented property is returned in
proper condition. In some cases the deposit will only be refunded by bank transfer after the
departure of the customer. Refunds are made without prejudice to possible compensation claims by
landlords. In this context, INTER CHALET reserves the right to forward the clients’ address details to
the landlord based on the § 28 Par. 3 BDSG. Neither the deposit and the deposit procedure forms nor
the settlement of the local service charges is part of the holiday agreement with INTER CHALET in its
capacity as a tour operator.
The rate of visitor's tax at the individual locations cannot be specified in the house description
because the exact amounts are not always fixed at the time of going to print. Depending on the
location, the cost can range from approx. € 0.50 to € 3.50 per person/ day (reduced rate for
Basic cleaning is always carried out by the tenant, irrespective of whether the landlord carries out
the final cleaning.
Basic cleaning includes cleaning of the kitchen, washing and putting away dishes, removing all
remaining food and waste, stripping off the bed linen and sweeping all rooms, so that the rented
property is clean and tidy for the next tenant.
Final cleaning additionally includes thorough cleaning of the kitchen/kitchenette and
bath/shower/WC as well as mopping the floors. With many properties you have the option of
cleaning the holiday cottage yourself or having it cleaned by the landlord for an appropriate fee. You
will find information about this in the respective property description.
Each property description indicates whether bed linen and towels are provided or whether you have
to bring them with you or have the possibility of hiring them on-site. The standard French bed and
double sofa bed size is 1,40 m. If it is possible to hire bed linen and/ or towels at the location and you
wish to avail of this service, please specify this at the time of booking. Tea-towels are sometimes
provided by landlords, but we generally recommend that you bring your own. You always have to
bring your own pool or beach towels. You will almost always have to bring toilet paper as well as
washing-up liquid and detergent.
The property description will tell you whether additional beds and/ or toddler beds are available. In
general, bed linen for toddler beds has to be brought along. Please check whether a toddler bed is
included in the stated maximum number of persons, or whether another person can effectively be
accommodated in the rented property. The toddler beds are normally suitable for children up to two
years. Additional beds and toddler beds must be requested in advance and in some cases they have
to be reconfirmed. The voucher has to have a corresponding note. Normally only one additional bed
or one toddler bed is available.
The relevant property description will also tell you whether or not pets are allowed. Even if a pet is
allowed in the property, prior notification must always be given when booking and an indication
must be given of type and size. Permission applies basically to only one pet, unless otherwise stated
in the property description.
If pets are not allowed, this does not necessarily mean that there will not be pets in the house,
holiday complex etc., or that pets may not occasionally be kept in the property you have booked.
This can, for instance, depend on the structure of a holiday complex with some private properties
which cannot be regulated in this way, or on whether the landlord of a country property keeps a dog
himself and wants to avoid conflict with visiting dogs.
In case pets are basically allowed, that does not necessarily mean, that you can bring them
everywhere. In almost all holiday resorts, dogs are e.g. not allowed at public places such as pool and
green areas or restaurants. Often, dogs have to be kept on lead. It is beyond question, that dogs are
also NOT allowed in the pools of all detached houses.
In almost all countries, the new European Union pet passport with a registered rabies inoculation is
required for dogs and cats. For identification, the animals must have a microchip under the skin. For
certain breeds, especially fighting dogs, many countries impose severe import regulations or forbid
their import at all. Please contact in time your veterinarian or the internet for information.
Full crockery and cutlery is usually provided in the holiday cottages and apartments for the number
of persons booked. Technical household appliances, for example, oven, microwave, dishwasher,
coffee machine or washing machine, are only provided if they are explicitly mentioned in the
Heating / heating possibility In all our properties located in winter sport regions, central heating is
standard and therefore not mentioned in the respective descriptions. A remark is made with non
standard heating possibilities, e.g. electric heating (due to the possibly high energy costs charged
separately), underfloor heating or simple oven heating or other simple and non central heating
Apartments and holiday cottages in summer regions, especially in the South, do not always have
heating. Central heating can rarely be found. In case of need, gas, electric, kerosene or wood/coal
heated ovens are used (see property descriptions). As a rule, ovens are operated by the tenants,
information on how to use them can be provided by the landlord/caretaker.
TV/TV reception: If satellite or cable TV is available, this will be indicated in the text by “satellite TV”
or “cable TV”. The reception of channels in the guests’ respective language cannot be guaranteed.
Internet/ Wi-Fi We do not furnish a guarantee for the constant availability, compatibility or security.
It is up to the customer to take necessary precautions for their end devices. The usage may be
limited. Internet access/ Wi-Fi is generally for the purpose of a holiday, i.e. not suited for business
purposes and the like. The
usage of internet/ Wi-Fi is at your own risk. When using internet/ Wi-Fi the user has to adhere to
applicable law. This applies in particular regarding the illegal uploading of files and material (i.e.
movies, music) which are protected by copyright but are still made available on the web illegally via
file sharing networks and the like. You are also responsible to point out the applicable law to any
people who are travelling with you (including underage persons) and to undertake control measures.
In case of a negligent failure to fulfill your obligations, according to this text “internet/ Wi-Fi”, you
exempt us from any third party claim.
If garden furniture is stated in the property description, it does not necessarily mean that there is a
garden chair for every person. This also applies to deck chairs, which are often limited. For hygienic
reasons the cushions for the deck chairs are not provided by the owner. Deck chairs and sunshades
are only provided, if they are mentioned in the property description.
The property description also indicates whether a holiday cottage or holiday complex has a
swimming pool. Usually, the opening times are also stated. Please note, however, that the indicated
season start and end dates may change according to weather conditions. For pools in holiday
complexes etc. please observe the opening hours specified by the management and any special
bathing regulations or prohibitions. These can concern e.g. wearing of bathing shorts in the pool,
bringing of balls, airbeds and similar in the pools or the duty of wearing swimming caps (especially in
Tenants are entitled to use the whole of the rented property including furniture and utensils. They
undertake to treat the rented property, its furnishings and fittings and any communal facilities with
the utmost care. They are obliged to make good any damage caused during the rental period due to
negligence by themselves or their companions or guests.
For reasons of organization and control, in some holiday complexes, the wearing of a bracelet is
The maximum number of persons stated in the description and confirmed on the voucher must not
be exceeded by the guests and their potential visitors. The maximum number of persons also
includes children and babies, unless otherwise agreed with INTER CHALET and confirmed on the
voucher. If the maximum number of persons is exceeded by guests and their potential visitors, the
landlord has the right to refuse or evict those over the limit or to demand a proportion of the rental
The arrival time is between 4.00 p.m. and 6.00 p.m. on the day of arrival. If you realize during your
journey that you cannot arrive at the agreed time, it is necessary to inform the caretaker straight
away and in due time. He will then try his best to arrange your check-in, possibly charging a fee. Be
aware that a late check-in nevertheless cannot be guaranteed. Please check your travel documents
for different arrival times.
For organisational reasons, other nonconforming arrival days are often NOT possible. In each case, a
different arrival time than the one confirmed on your booking confirmation must be requested at
INTER CHALET. If it is possible INTER CHALET will send you a written confirmation.
On the day of departure according to the booking confirmation the rented property must be vacated
no later than 10.00 a.m. and handed over to the landlord or his authorised representative cleaned
and in the same conditions as when it was accepted. Please check your travel documents for
different departure times.
You may cancel your booking at any time prior to the start of the holiday. The date your cancellation
instruction is received by INTER CHALET shall be the decisive date. It is in your own interest to notify
cancellations in writing.
If you withdraw from the contract, we will invoice you the following cancellation charges:
- up to 7 days before the start of the rental period: 50 % of the rental
- from 6 days before the start of the rental period: 100 % of the rental
If the property is not occupied, or occupied late, the invoice amount is nevertheless payable in full.
The cancellation procedure will differ from the provisions stipulated above, if you make use of your
right to provide a replacement tenant. This, however, is conditional on INTER CHALET as the tour
operator being given firm notice well in advance of the departure date, so that the necessary
alternative arrangements can be made. It is also conditional on the replacement tenants satisfying
the special conditions applicable to the holiday and not contravening any legal requirements or
official regulations. When the change of name is confirmed by the tour operator, the new participant
will assume the rights and obligations of the contract. For each such procedure a charge of Euro 20
will be made to cover the costs incurred by INTER CHALET in making the change. This does not affect
your right as a consumer to proof no or notably minor loss.
Cancellation due to force majeure
In any event of cancellation due to force majeure we would like to refer to § 651j (German Civil
Code): (1) Both the tour operator and the tenant are entitled to cancel the contract solely under the
provisions of the present § 651j in consequence of unforeseeable complication, danger or annoyance
to the journey. (2) In the event of the cancellation due to subparagraph 1, the provisions of § 651e
subparagraph 3 clause 1 and 2, subparagraph 4 clause 1 will apply. The parties will share extra
expenses for the backhaul equally. Otherwise, extra expenses will fall to the debit of the tenant.
Cancellation by the Tour Operator
INTER CHALET can cancel the holiday contract before the arrival date or terminate the contract after
the arrival date, without further notice if, despite being cautioned, a tenant persists in disrupting
holiday arrangements, behaving in a way likely to cause danger to others or otherwise failing to
comply with the terms of the contract. In this case, the travel price will be declared forfeit.
Liability / Limitation of liability
INTER CHALET’s liability for the violation of contractual obligations which are not physical injuries (i.e.
violation of life, body or health) shall be limited to three times the total rental price, providing
damage to the tenant was not occasioned maliciously or by gross negligence, or providing INTER
CHALET is responsible for damage incurred to a tenant due solely to negligence by a service supplier.
The highest total limits of liability apply per tenant and journey respectively. Any possible additional
claims according to the Montreal Convention or the Air Traffic Act remain unaffected by these
limitations. The legal provisions regarding INTER CHALET's liability for physical injuries and delicts
also remain unaffected by the aforementioned restrictions.
Duty to cooperate, assertion of claims (addresse, time-limit, statutory limitation)
In the event of a default in performance, statutory provisions require that you take all reasonable
steps to help remedy the problem and minimize or prevent any ensuing damage. This specifically
entails an obligation to report complaints without delay. Culpable failure to comply will bar you
from making any claims in this respect. It is not culpable negligence when, for instance, it would be
unreasonable to expect faults to be reported or remedial action to be requested, when there is
impossibility of performance, or when there is an innocent omission to notify faults or request
remedial action. If your holiday is not supplied in accordance with the terms of our contract or if you
find a fault in the rented property you can request remedial action.
If this happens you should contact us immediately preferably by phone or by email so that
appropriate action can be taken to check the complaint and, if necessary, to remedy the problem
or provide redress.
Service providers (landlords, caretakers, agencies etc.) do not operate as tour managers and are not
representatives of INTER CHALET, nor are they authorized to accept claims or to make or receive
legally binding statements. Notification of defective performance or requests for remedial action
may be dispensed with under exceptional circumstances, e.g. when they are unreasonable, when
there is impossibility of performance or when a notification of defect or request for remedial action
is innocently omitted. Claims against INTER CHALET for failure to perform or improper performance
of the services agreed in our contract may be filed within one month of the contractual end of the
holiday, and we strongly advise that these be made in writing. Airbnb is not entitled to accept
claims for guarantee and compensation on your behalf.
Claims are conditional on the performance or substitute performance of services accepted by you
not having been provided as agreed in our contract, on your immediate notification of defective
performance, and of adequate remedial action not having been taken. You can terminate the holiday
contract if the holiday has been substantially impaired by defective performance. As a rule this is
conditional on whether you have given INTER CHALET an appropriate period of notice to take
remedial action and this period having elapsed with no result. A period of notice is not required
when remedial action is impossible or is refused by INTER CHALET in its capacity as tour operator, or
if immediate termination of the contract is warranted in view of a factor in the tenant’s particular
If there are no damages to life, body or health, claims by the customer are subject to a limitation
period of 1 year according to §§ 651 c to f BGB (German Civil Code) as far as neither INTER CHALET
nor a legal representative nor an agent of INTER CHALET is charged with deliberate or negligent
breach of duty. The limitation period begins on the day succeeding the day on which, according to
contract, the journey ends. Statutory provisions regarding the suspension of the period of
limitations (§§ 203 ff. BGB) apply in this case also without any restriction.
The limitation period for claims by the customer regarding damage to life, body or health,
deliberate or negligent breach of duty on the part of INTER CHALET, a legal representative or an
agent of INTER CHALET as well as from other statutory provisions than §§ 651 c to f BGB (e.g.
according to §§ 241 section (Phone number hidden by Airbnb) ff. BGB) is subject to the respective statutory provisions.
Apart from statutory insolvency insurance note (Risk Coverage Certificate), insurance is not included
in the service we have agreed to provide. As a rule, personal liability insurance covers also damages
in holiday cottages and apartments which are caused by you as customer. We recommend checking
if your insurance company covers such damages also abroad.
Court of Jurisdiction, Choice of Law and other provisions
Applicable law to the contractual relationship between customer and INTER CHALET is exclusively
governed by German law. This also applies to the entire legal relationship. For any customer
complaints from abroad against INTER CHALET, where INTER CHALET’s liability may not be applied on
the merits of German law, German law will be exclusively applied with respect to any legal
consequences, particularly in terms of type, scope and level of customer claims.
Court of Jurisdiction Is the customer’s domicile situated in Germany, the respective Court of
Jurisdiction for customer claims against INTER CHALET as well as INTER CHALET claims against the
customer is subject to statutory regulations. If the customer or the contractual partner are either
merchant, legal entity under public or private law, or a person whose domicile or habitual residence
is abroad or whose domicile or habitual residence at the time of action is not known, the Court of
Jursidiction shall be the INTER CHALET’s place of business; the rules regarding enforcement of
payment according to §§ 688 ff.ZPO (Code of Criminal Procedure) remain unaffected.
Other provisions Above regulations do not apply
- when and if, according to compulsive regulations of international agreements which can be applied
to the holiday contract between the customer and INTER CHALET, other regulations are in favour of
the customer; or
- when and if compulsive regulations of the customer’s European Union member state which can be
applied to the holiday contract between the customer and INTER CHALET are more in favour of the
customer than the above specified regulations or the relative German regulations.
The nullity of single agreements of the holiday contract does not cause the nullity of the whole
Valid from 11.05.2016