We do not operate our guesthouse 24 hours a day. Our operating hour is 8am to 10pm daily.
Guests agree to pay in advance in full for the entire length of their stay. Your room(s) will only be reserved and confirmed once we have received your payment. All payments made are non-refundable. No refund will be made for any cancellations.
Extra mattress(es) (RM 50 per mattress per night) is/are compulsory should the number of guests exceeds the initial capacity of the room. A child of 7 years or below may stay free of charge on existing bed.
Guests agree to be responsible for any damage caused to the furnishings and equipment in the rooms and common areas of the guesthouse caused by any act, omission, default or neglect of guests or their invitees. Guests agree to make payment for such expenses upon check-out.
TaoHaiLang Guest House accepts no liability of any loss of cash or valuables on the guesthouse premises.
TaoHaiLang Guest House accepts no liability of any loss of guests caused by any act, omission, default or neglect of guests or their invitees, or loss caused by nature or man-made disasters during their stay.
Our check-in time is 2pm to 10pm only. Check out time is 12pm of the next day. An additional RM 10 per hour per room will be charged for any late check-in after 10pm. We shall not attend any check-in later than 11pm. We are also pleased to keep your luggage if you arrive before 2pm.
Delay check-out will need to give advance notice and approval from the person in charge of TaoHaiLang Guest House.
Please take note that you are required to present your identification card (for Malaysians) or passport (for non-Malaysians) and marriage certificate (for Muslims) upon check-in, failing which will result in denied check-in with no refund.
You have to be 18 years of age or above to make a reservation and check in to the guesthouse.
A penalty of RM 50 is compulsory per person should the number of guests exceeds the initially agreed number of guests.
A key deposit of RM 100 per room is required upon check-in. The deposit will be refunded when all items of the guesthouse are in good condition upon check-out, failing which will result in no refund.
Smoking is strictly prohibited in the room, toilet, living room, and lobby. Talk softly after 11 pm and walk gently on the wooden flooring.
Drug is strictly prohibited on the guesthouse premises.
No pet is allowed on the guesthouse premises.
Guests agree to abide by all rules of the guesthouse governing its guests and to comply with all lawful directions of the guesthouse's staff. The management reserves the right to judge acceptable levels of notice or behavior of guests or their invitees who must comply with all directions of the guesthouse, failing which TaoHaiLang Guest House may terminate the booking or stay or stop any event immediately without being liable for any refund or compensation.